Privacy

This Policy explains how TelcoSale will collect and use your personal data when using our website and services.

If you have any questions about the policy please do get in touch info@telcosale.com / +44 (0) 1737 457745
Fast Thought Ltd.
21 Monks Walk
Reigate  Surrey
RH20SS
United Kingdom

TelcoSale is owned by Fast Though Limited, which is registered in England and Wales with company number 10259342. Fast Thought is the data controller, our registration number with the Information Commissioners Office (ICO) in the UK is A8340667.

When we collect information
We collect data when you:
  • Browse our websites
  • Subscribe to and interact with our marketing and news emails
  • Register or log in to your account on our website
  • Fill in forms such as example document requests, surveys or enquiries
  • Contact us by phone, email, post or social media
  • Have given a third party permission to share with us information they hold about you.
Information we collect
The type of information we collect will vary depending on the services you are accessing and the information you provide, including:
  • Name
  • Contact details including email address
  • Job title and company you work for
  • Password for your account on our website
  • Details of pages you visit on our website, emails you read or click on, including technical information such as IP address or web browser
  • Opinions expressed in surveys, questionnaires and comments
  • Usage information we gather by cookies and similar technologies in your browser
How we use your information
We use information in order to:
  • Provide you with access to our website
  • With your consent, send you email subscription services, including news, videos, promotions and selected content from our partners and sponsors
  • Allow you to log into our website to securely access certain functionality
  • Send you documents or information that you request
  • Ensure you see relevant content when you visit our website
  • Develop, test and improve our systems and the services we provide to you
  • Produce industry research reports with data you submit in surveys
  • Respond to queries you have when you contact us
  • Notify you about important changes to our services or your account
  • Comply with our contractual or legal obligations to share data with law enforcement 
We always ensure that the information we collect and use is appropriate for each purpose and does not constitute an invasion of your privacy

Our legal basis for using your data
We only use your data when we have a legitimate legal basis for doing so. Depending on the circumstances this may include:
  • Consent - Where you have given us permission to use your data for a specific purpose, for example marketing emails, which you can opt-out of at any time
  • Contract - Where we have an agreement in place to provide goods and services to you
  • Legitimate Interest - Where we find it is necessary to process your information for our interests or the interests of a third party, after carefully considering any effect this may have on you
  • Legal Obligation - Where we need to process your information to comply with the law
  • Vital Interests - In rare cases for us to be able to protect someone's life
Updating your information
It's important that the information we hold about you is accurate and kept up to date. Please update your profile on our website whenever your details change, or get in touch with us and we'll update our records on your behalf.

Withdrawing your consent
We only send our marketing and news emails if you've previously opted in to receive them. If you'd like to withdraw your consent to us storing and using your information for this purpose, you can do so at any time either by clicking unsubscribe at the bottom of any marketing email you've received, by updating your profile or by asking us to completely remove your online account.

How long do we hold your information
We only keep information we hold about you for as long as is necessary for the purpose we collected it for. At the end of the retention period, your data will either be securely erased or anonymised.

Who we share your information with
We sometimes share your personal data with trusted third parties who help us deliver services to you, including:
  • Companies we use to send you emails
  • Companies we use to collect your data on forms, for example document requests and surveys
  • Companies who provide components and integrations with our website, for example video hosting and advertising
  • Companies who help us analyse and improve how our website and services are used
  • Companies who help us manage, test and improve our systems and website
In certain circumstances , we may share your data with third parties for their own purposes, for example:
  • With our sponsors and partners, where you have consented to receiving marketing from them, which you can opt-out of at any time
  • Where we receive a valid request from law enforcement, regulatory or government bodies
  • If Telcosale or Fast Thought Ltd is sold to new owners, your personal data may be transferred to them
Where we store your information
Our main systems and databases are located within the European Union (EU). Where we need to transfer your personal data to third parties and suppliers outside the EU, we have procedures in place to ensure that your data receives the same protection as if it were being processed inside the EU. 

How we protect your information
We treat the information we hold about you with care and take appropriate steps to protect it. For example, when you enter information on our website, we always store it in an encrypted format.
We use third parties to carry out regular tests on our systems and processes to test that they are secure, and identify ways to further improve our security.
When you register an account to our website please choose a strong, unique password stored in a password management tool so that access to your data is protected.

Cookies
We may request the use of cookies. Cookies are small files which asks permission to be placed on your computer's hard drive, or in your computer memory. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, on completion the data is then removed from the system. 
Overall, cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Your rights
At any point while we are in possession of, or processing your personal data, you have the following rights:
  • Right of access - you have the right to request a copy of the information we hold about you
  • Right of rectification - you have a right to correct data that we hold about you that is inaccurate or incomplete
  • Right to be forgotten - in certain circumstances you can ask for the data we hold about you to be erased from our records
  • Right to restriction of processing - where certain conditions apply, to have a right to restrict the processing
  • Right of portability - you have the right to have the data we hold about you transferred to another organisation
  • Right to object - you have the right to object to certain types of processing, such as direct marketing
  • Right to object to automated processing, including profiling - you also have the right to be subject to the legal effects of automated processing or profiling
  • Right to judicial review - in the event that we refuse your request under rights of access, we will provide you with a reason as to why. You have the right to complain to the supervisory authority - see 'Contacting the Regulator' below.
Please get in touch with us for more information or to make a request.

Complaints
If you are concerned that your data has not been handled correctly, or you are unhappy with how we are dealing with a request, please get in touch and we will escalate the issue internally with the relevant third parties.

info@telcosale.com

+44 (0)1737 457745

You have the right to complain directly to the supervisory authority who regulates our activities: 

Information Commissioner's Office
+44(0) 303 123 1113
casework@ico.org.uk
ico.org.uk/concerns

If you live outside the UK, you may alternatively contact your local supervisory authority.

Updates to this policy
From time to time we will update this notice to include changes to how we process this data, so please check this page periodically. If there are any major changes, we will notify you by email.

This policy was last updated on the 24 May 2018.